Return Policy

Return Policy

Return Policy of royalcoffer.com

Introduction: At royalcoffer.com, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please take a moment to read our return policy to make the return process as simple and quick as possible.

Return Period: You have 30 days from the date you receive your package to return an item to us. After this period, we unfortunately cannot accept returns or offer refunds.

How to Make a Return:

1. Contact Customer Service: Before sending a return, please contact us at the following address: info@royalcoffer.com or through our contact page. We will provide you with detailed instructions for the return process.
2. Prepare the Package: Ensure that the item is in the same condition as when you received it. It must be in its original packaging and with all its tags.
3. Send the Package: After receiving instructions from our customer service, you can return your package under the following conditions:

   1. Orders under €100
      Return shipping costs are fully covered by us.

   2. Orders of €100 and above / Customized Products
      Return shipping costs are the responsibility of the customer.

Refund: Upon receipt and inspection of the returned item, we will notify you by email if the return is accepted. If so, the refund will be processed promptly and automatically applied to your original payment method.

Exchanges: If you wish to exchange an item for a different size or model, please also contact us via the customer service email or our contact page. We will provide you with the necessary instructions.

Questions: If you have any questions regarding our return policy or need assistance, please feel free to contact us at info@royalcoffer.com or through our contact page. Our team will be happy to assist you.

Thank you for your trust, and we hope your purchases on royalcoffer.com will bring you complete satisfaction.