Refund Policy

Refund Policy

Return policy of royalcoffer.com in France.

At royalcoffer.com, we are committed to providing a satisfactory shopping experience for our customers in France. We understand that sometimes a product may not meet your expectations or may have a defect. That is why we have implemented a 30-day return policy.

Here are the details of our return policy:

  1. Return period: You have a period of 30 days from the receipt of your order to inform us of your intention to return a product. After this period, we will not be able to accept returns.
  2. Eligible products: All products related to the Royalcoffer site and related accessories can be returned, except for customized products or products marked as non-returnable for hygiene or safety reasons.
  3. Circumstances for refund:

Return period: You have a period of 30 days from the receipt of your order to inform us of your intention to return a product. After this period, we will not be able to accept returns.

Change of mind: If you change your mind after receiving the product, you can return it within 30 days. Products must be unused, undamaged, and in their original packaging.

Defective / broken products: If a product has a defect or breaks within 30 days of receipt, please contact us to arrange for a replacement or refund.

Damaged upon arrival: If a product arrives damaged, please contact us within 30 days for a replacement or refund.Incorrect product: If you receive an incorrect product, please contact us within 14 days for a replacement or refund.

Product not received: If your product has not arrived within 30 days of the expected delivery date, please contact us.

Cancellation after order: If you wish to cancel your order after placing it, please contact us as soon as possible. We will do our best to stop the shipment, but if the product has already been shipped, you will need to return it for a refund.

Return shipping costs are the responsibility of the customer, except in the case of defective products, damaged upon arrival, incorrect products, or if there was an error on our part during shipping. We recommend using a shipping service with tracking to ensure the safety of the return.

  1. Return process: To initiate a return, please contact us by email at info@royalcoffer.com providing the following information: order number, product name, reason for return, and your contact details. We will provide you with specific return instructions and the return address.
  2. Return costs: Return shipping costs are the responsibility of the customer, except in the case of defective products or errors on our part during shipping. We recommend using a shipping service with tracking to ensure the safety of the return.
  3. Refund: Once we have received the returned product and verified its condition, we will process a refund of the total purchase amount, including initial shipping costs, within a reasonable time. The refund will be made according to the payment method used during the initial purchase.
  4. Exceptions: In some exceptional cases, such as products damaged during transport or shipping errors, we may offer a replacement of the product rather than a refund. We will evaluate each situation on a case-by-case basis to reach a satisfactory solution.
  5. Please note that this 14-day return policy is subject to our specific terms and conditions of sale for France. We encourage you to review them on our website for all detailed information.
  • Receipt of return request: As soon as we receive your return request, our team is committed to responding within 24 hours to provide you with precise instructions on how to return the product.
  • Sending the product: The time it takes for the product to return to us depends on the delivery service you choose. Generally, this can take between 3 to 7 business days.
  • Product inspection: Upon receiving your product, we conduct an inspection that may take up to 48 hours. We check the condition of the product and its compliance with our return policy.

Processing the refund:

If everything is in order, we will process the refund immediately. The refund time then depends on the payment method used during the initial purchase. For a credit or debit card, it may take between 5 to 10 business days for the amount to appear in your account.

What is the refund method? How does the customer receive their refund?

We process the refund using the same payment method that you used for your initial purchase. This means that if you paid by credit card, the refund will be credited to that same card. If you used an online payment service, the refund will be made to that same service.

Returns must be made in their original and complete condition (packaging, accessories, manual...) allowing for their resale as new, accompanied by the purchase invoice.

If a customer wishes to return a product, they must contact us by email at info@royalcoffer.com within 30 days of receiving the order. The customer will need to provide the following information:

  • First and Last Name
  • Address
  • Phone number
  • Email address
  • Order number
  • Name of the product to be returned
  • Reason for return